To create a GFM Painting account, click the 'Sign Up' icon at the top right of the page. Fill in your name, email, and a password, then hit 'Register'. A confirmation email will be sent once your registration is complete.

Yes, having an account is required to complete purchases with GFM Painting.

A GFM Painting account lets you manage orders, update personal details, save shipping info, store payment methods, add items to wishlists, write reviews, and manage email preferences. All features require you to be logged in.

To reset your GFM Painting password, click ‘Forgot?’ on the login page, enter your email, and follow the reset link sent to your inbox. If you don’t see it after 20 minutes, check your spam folder or try again.

At GFM Painting, your personal details are kept secure and confidential. We only use your data to fulfill your orders and never share or sell your information to outside parties.

To delete your GFM Painting account, please log into your Account and delete your account. 

Yes, GFM Painting allows you to save multiple shipping addresses in your account for faster and easier checkout.

A wishlist on GFM Painting lets you save products you’re interested in buying later, so you don’t need to search again. An account is required to use this feature.

To save a product, click the heart icon next to its price. It will be added to your GFM Painting wishlist. You can also create multiple wishlists and organise items as you prefer.

You can access your wishlist from the 'Wishlists' option near the top of the site or by logging in and selecting 'My Wishlist' in your account menu.

Your GFM Painting avatar is a small image that represents you when interacting with the site. You can update it anytime from your profile settings.

You can manage your email marketing preferences by selecting one of the options under the Marketing Preferences section. Simply choose:

• "Yes please" if you would like to receive marketing emails, including news, offers, and updates.

• "No thanks" if you prefer not to receive marketing communications by email.

Yes, GFM Painting customers can review any product on the website. Feedback—good or bad—is welcome, and you can choose to leave reviews anonymously if you're signed in.

When posting a product review on GFM Painting, stick to your experience with the item, keep it under 500 words, and avoid using offensive language or sharing contact info or unrelated links.

When posting a product review on GFM Painting, stick to your experience with the item, keep it under 500 words, and avoid using offensive language or sharing contact info or unrelated links.

A testimonial for GFM Painting is a detailed statement about your overall experience—covering products, service, and support—from purchase to delivery.
You can provide a testimonial for GFM Painting by visiting your account’s 'My Testimonials' section and selecting an order to review. An email prompt may also be sent after purchase.

Product reviews focus on individual items and appear on their respective pages, while testimonials cover your full shopping experience and are displayed on a dedicated testimonials section.

When writing a testimonial for GFM Painting, keep it focused on your overall experience, under 500 words, and free of offensive content, personal data, or promotional links.

Click 'Add to Cart' on the product page. View your cart to see added items. You can continue shopping or 'Proceed to Checkout'.

Click ‘Add to Cart’ on the product page, then select ‘Checkout’ and follow the instructions.

Items will remain in your cart as long as your browsing session is active. If you close your browser or your session times out, your cart may be cleared.

Yes, creating an online account is required to make a purchase.

Multiple options including credit/debit card. See payment types page for full list.

No, all orders must be placed online for accuracy and convenience.

Sign in, enter shipping and billing addresses, select shipping method, provide payment details, confirm order.

You will receive an on-screen order number and confirmation email.

Contact customer support to discuss expedited delivery options.

No, items cannot be added once an order is processed. Place a new order instead.

Check your email, visit My Orders on our website, or contact us.

Order status is internal; tracking is provided by the shipping carrier post-dispatch.

Tracking info is in the shipment notification email or My Orders page.

Login to My Orders for all order and tracking details. Contact us if not found.

Check your spam folder. Add GFM Painting to your safe list. View order status on My Orders.

Yes, including replacements for loss/damage and 90-day returns for full refunds.

Changes can be made only if the artist hasn’t started. Cancel in 'My Orders' if eligible.

Sales occur throughout the year. Sign up to our newsletter for updates.

Depends on the product, as we ship from multiple warehouses worldwide.

Yes, GFM Painting offers completely free shipping on all UK orders, no matter the size or destination. Faster shipping options are available at checkout for an additional fee.

There are no shipping charges at all. Every UK delivery order from GFM Painting qualifies for free shipping, regardless of size or delivery location.

GFM Painting partners with top-tier couriers like FedEx and DHL. The exact delivery method depends on order size, weight, and destination, with standard delivery taking 5–8 days and larger items up to 15 days.

GFM Painting ships to most countries worldwide. If your country appears in the checkout list, shipping is available. If not, consider using a forwarding service via a friend or family member.

Each artwork is hand-painted, so preparation typically takes 14–21 days. More complex pieces may take longer. Estimated times are shown at purchase and in your confirmation email.

Orders are dispatched as soon as they’re ready. Estimated delivery dates take into account availability, preparation, and shipping times, and are shown at checkout and by email.

Delivery includes both processing and shipping. Standard items ship in 5–8 days after the 14–21 day processing period. Larger or textured paintings may take longer.

Most orders are shipped from our production hub across the world. 

GFM Painting takes special care when packaging artworks, especially framed or delicate items, using bubble wrap, custom boxes, or hard tubes, and all shipments are insured.

Unframed artworks are gently rolled and placed in a durable tube. Framed or stretched paintings are packaged in reinforced boxes to ensure they arrive safely.

Yes, all shipments are insured. In the case of loss, theft, or damage during transit, GFM Painting will offer a replacement or refund.

Yes. If you include a gift message during checkout, it will be printed on the packing slip. Prices will not be shown. Gift wrapping is not available at this time.

Yes. All deliveries from GFM Painting typically require a signature, though it may depend on the courier’s discretion.

Duties and taxes may apply depending on the country’s import policies. Check your local customs office for specific details.

Customs fees are sometimes applied by destination countries. GFM Painting complies with international customs laws and cannot control or predict these charges.

Once your item is shipped, you’ll receive an email with the tracking number and courier details. You can also find tracking info in your GFM Painting account.

Check your account’s order page and the tracking link provided. Delays may occur due to customs or local courier issues. Contact support if your order is overdue.

No. Due to courier limitations, GFM Painting does not ship to PO Boxes.

If your order hasn’t shipped yet, you can contact GFM Painting to change the shipping address. Once shipped, changes are no longer possible.

Items may be sent in separate packages for better protection or due to different preparation times. You will not be charged extra shipping.

No, rerouting isn’t available once a package has left the warehouse. If no one is home, the courier will leave redelivery instructions.

Couriers usually attempt delivery again the next business day. If missed again, a note will be left with further instructions.

Smaller items may be left in a safe location or with a neighbour. Larger items requiring a signature won’t be left unattended. Contact us to reschedule if needed.

Check all parcels and tracking numbers. If something is still missing, contact GFM Painting support for assistance.

If your item arrives damaged, report it within 7 days with photos or videos. GFM Painting will review and offer a replacement or full refund where applicable.

GFM Painting accepts major debit and credit cards like Visa, Mastercard, American Express, and Discover, along with PayPal.

Your payment will be processed immediately when you place your order on the GFM Painting website.

The CVV is a 3-4 digit security code on your card. It’s located on the back for Visa/Mastercard/. Discover and on the front for American Express.

Yes, all transactions are secured with SSL encryption and PCI-compliant systems to safeguard your data.

Absolutely. GFM Painting uses advanced SSL encryption to ensure customer data is securely transmitted and stored.

Possibly. International orders may incur fees from your bank, which are not controlled by GFM Painting.

You should only be charged once. If you notice duplicate charges, contact us for a review and refund if applicable.

Common issues include expired cards, incorrect details, insufficient funds, or bank restrictions. Contact your provider if issues persist.

Enter your promo code at checkout in the designated field and click ‘Apply’ to deduct the value from your total, subject to conditions.

At GFM Painting, every painting is uniquely hand-crafted. If you're not completely happy with your order, you can return the item within 90 days for a full refund or replacement, provided it’s in original condition and packaging.

Yes. Custom, oversized (40"+), and framed paintings, as well as gift cards, are not eligible for return. However, if you received a faulty or incorrect item, we’ll send a replacement at no cost.

Log in to your account on gfmpainting.com, go to the Returns Center, select the order, and choose a reason for return. You’ll be contacted by our support team for next steps.

You have 14 days from the purchase date to return any qualifying item. Check our Return Policy or contact our support team to verify your item’s eligibility.

Once we receive and approve your returned item, your refund will be issued within 2–4 days using the original payment method. Gift card purchases will be refunded via a new claim code or store credit.

Log in to your account on gfmpainting.com, go to the Returns Center, select the order, and choose a reason for return. You’ll be contacted by our support team for next steps.

You have 14 days from the purchase date to return any qualifying item. Check our Return Policy or contact our support team to verify your item’s eligibility.

Once we receive and approve your returned item, your refund will be issued within 2–4 days using the original payment method. Gift card purchases will be refunded via a new claim code or store credit.

Returns typically take 2–4 business days to process after reaching our facility. Please allow an additional 5–10 business days for the refund to appear in your account.

Email a photo of the damaged item to our support team. If the issue is verified, we’ll replace or refund your item immediately under our Photo Return Policy.

Yes. Contact our support with the gift purchaser’s name, phone, and email. If eligible, the refund will be issued to the original buyer, or a gift card can be issued to you.

Yes, if the item is eligible. Log in to your account to see if self-service exchange is available, or contact support to initiate a manual exchange.

Customers are responsible for return shipping unless the item was incorrect or defective. In those cases, GFM Painting covers the return shipping.

No restocking fee is charged if the return follows our policy. However, non-compliant returns may be refused or incur a restocking fee up to 25% or more.

Yes. Please return the product in original packaging with a reputable courier. Insure your return and retain the tracking number to avoid issues if it gets lost or damaged.

You’ll receive email updates as your return progresses. You can also log into your account and view the status under My Orders.

Returns may be declined if more than 90 days have passed or if the product is part of our non-returnable items. Please consult our Return Policy for details.

A painting reproduction is a hand-crafted replica of a famous or original artwork, allowing you to enjoy iconic art at home without the high cost or reliance on prints.

Each reproduction is painted by hand, so while it will closely resemble the original, slight variations may occur, reflecting the artist's individual touch.