To create a GFM Painting account, click the 'Sign Up' icon at the top right of the page. Fill in your name, email, and a password, then hit 'Register'. A confirmation email will be sent once your registration is complete.

Yes, having an account is required to complete purchases with GFM Painting.

A GFM Painting account lets you manage orders, update personal details, save shipping info, store payment methods, add items to wishlists, write reviews, and manage email preferences. All features require you to be logged in.

To reset your GFM Painting password, click ‘Forgot?’ on the login page, enter your email, and follow the reset link sent to your inbox. If you don’t see it after 20 minutes, check your spam folder or try again.

At GFM Painting, your personal details are kept secure and confidential. We only use your data to fulfill your orders and never share or sell your information to outside parties.

To delete your GFM Painting account, please log into your Account and delete your account. 

Yes, GFM Painting allows you to save multiple shipping addresses in your account for faster and easier checkout.

A wishlist on GFM Painting lets you save products you’re interested in buying later, so you don’t need to search again. An account is required to use this feature.

To save a product, click the heart icon next to its price. It will be added to your GFM Painting wishlist. You can also create multiple wishlists and organise items as you prefer.

You can access your wishlist from the 'Wishlists' option near the top of the site or by logging in and selecting 'My Wishlist' in your account menu.

Your GFM Painting avatar is a small image that represents you when interacting with the site. You can update it anytime from your profile settings.

You can manage your email marketing preferences by selecting one of the options under the Marketing Preferences section. Simply choose:

• "Yes please" if you would like to receive marketing emails, including news, offers, and updates.

• "No thanks" if you prefer not to receive marketing communications by email.

Yes, GFM Painting customers can review any product on the website. Feedback—good or bad—is welcome, and you can choose to leave reviews anonymously if you're signed in.

When posting a product review on GFM Painting, stick to your experience with the item, keep it under 500 words, and avoid using offensive language or sharing contact info or unrelated links.

When posting a product review on GFM Painting, stick to your experience with the item, keep it under 500 words, and avoid using offensive language or sharing contact info or unrelated links.

A testimonial for GFM Painting is a detailed statement about your overall experience—covering products, service, and support—from purchase to delivery.
You can provide a testimonial for GFM Painting by visiting your account’s 'My Testimonials' section and selecting an order to review. An email prompt may also be sent after purchase.

Product reviews focus on individual items and appear on their respective pages, while testimonials cover your full shopping experience and are displayed on a dedicated testimonials section.

When writing a testimonial for GFM Painting, keep it focused on your overall experience, under 500 words, and free of offensive content, personal data, or promotional links.

Click 'Add to Cart' on the product page. View your cart to see added items. You can continue shopping or 'Proceed to Checkout'.

Click ‘Add to Cart’ on the product page, then select ‘Checkout’ and follow the instructions.

Items will remain in your cart as long as your browsing session is active. If you close your browser or your session times out, your cart may be cleared.

Yes, creating an online account is required to make a purchase.

Multiple options including credit/debit card. See payment types page for full list.

No, all orders must be placed online for accuracy and convenience.

Sign in, enter shipping and billing addresses, select shipping method, provide payment details, confirm order.

You will receive an on-screen order number and confirmation email.

Contact customer support to discuss expedited delivery options.

No, items cannot be added once an order is processed. Place a new order instead.

Check your email, visit My Orders on our website, or contact us.

Order status is internal; tracking is provided by the shipping carrier post-dispatch.

Tracking info is in the shipment notification email or My Orders page.

Login to My Orders for all order and tracking details. Contact us if not found.

Check your spam folder. Add GFM Painting to your safe list. View order status on My Orders.

Yes, including replacements for loss/damage and 90-day returns for full refunds.

Changes can be made only if the artist hasn’t started. Cancel in 'My Orders' if eligible.

Sales occur throughout the year. Sign up to our newsletter for updates.

Depends on the product, as we ship from multiple warehouses worldwide.

Yes, GFM Painting offers completely free shipping on all UK orders, no matter the size or destination. Faster shipping options are available at checkout for an additional fee.

There are no shipping charges at all. Every UK delivery order from GFM Painting qualifies for free shipping, regardless of size or delivery location.

GFM Painting partners with top-tier couriers like FedEx and DHL. The exact delivery method depends on order size, weight, and destination, with standard delivery taking 5–8 days and larger items up to 15 days.

GFM Painting ships to most countries worldwide. If your country appears in the checkout list, shipping is available. If not, consider using a forwarding service via a friend or family member.

Each artwork is hand-painted, so preparation typically takes 14–21 days. More complex pieces may take longer. Estimated times are shown at purchase and in your confirmation email.

Orders are dispatched as soon as they’re ready. Estimated delivery dates take into account availability, preparation, and shipping times, and are shown at checkout and by email.

Delivery includes both processing and shipping. Standard items ship in 5–8 days after the 14–21 day processing period. Larger or textured paintings may take longer.

Most orders are shipped from our production hub across the world. 

GFM Painting takes special care when packaging artworks, especially framed or delicate items, using bubble wrap, custom boxes, or hard tubes, and all shipments are insured.

Unframed artworks are gently rolled and placed in a durable tube. Framed or stretched paintings are packaged in reinforced boxes to ensure they arrive safely.

Yes, all shipments are insured. In the case of loss, theft, or damage during transit, GFM Painting will offer a replacement or refund.

Yes. If you include a gift message during checkout, it will be printed on the packing slip. Prices will not be shown. Gift wrapping is not available at this time.

Yes. All deliveries from GFM Painting typically require a signature, though it may depend on the courier’s discretion.

Duties and taxes may apply depending on the country’s import policies. Check your local customs office for specific details.

Customs fees are sometimes applied by destination countries. GFM Painting complies with international customs laws and cannot control or predict these charges.

Once your item is shipped, you’ll receive an email with the tracking number and courier details. You can also find tracking info in your GFM Painting account.

Check your account’s order page and the tracking link provided. Delays may occur due to customs or local courier issues. Contact support if your order is overdue.

No. Due to courier limitations, GFM Painting does not ship to PO Boxes.

If your order hasn’t shipped yet, you can contact GFM Painting to change the shipping address. Once shipped, changes are no longer possible.

Items may be sent in separate packages for better protection or due to different preparation times. You will not be charged extra shipping.

No, rerouting isn’t available once a package has left the warehouse. If no one is home, the courier will leave redelivery instructions.

Couriers usually attempt delivery again the next business day. If missed again, a note will be left with further instructions.

Smaller items may be left in a safe location or with a neighbour. Larger items requiring a signature won’t be left unattended. Contact us to reschedule if needed.

Check all parcels and tracking numbers. If something is still missing, contact GFM Painting support for assistance.

If your item arrives damaged, report it within 7 days with photos or videos. GFM Painting will review and offer a replacement or full refund where applicable.

GFM Painting accepts major debit and credit cards like Visa, Mastercard, American Express, and Discover, along with PayPal.

Your payment will be processed immediately when you place your order on the GFM Painting website.

The CVV is a 3-4 digit security code on your card. It’s located on the back for Visa/Mastercard/. Discover and on the front for American Express.

Yes, all transactions are secured with SSL encryption and PCI-compliant systems to safeguard your data.

Absolutely. GFM Painting uses advanced SSL encryption to ensure customer data is securely transmitted and stored.

Possibly. International orders may incur fees from your bank, which are not controlled by GFM Painting.

You should only be charged once. If you notice duplicate charges, contact us for a review and refund if applicable.

Common issues include expired cards, incorrect details, insufficient funds, or bank restrictions. Contact your provider if issues persist.

Enter your promo code at checkout in the designated field and click ‘Apply’ to deduct the value from your total, subject to conditions.

At GFM Painting, every painting is uniquely hand-crafted. If you're not completely happy with your order, you can return the item within 90 days for a full refund or replacement, provided it’s in original condition and packaging.

Yes. Custom, oversized (40"+), and framed paintings, as well as gift cards, are not eligible for return. However, if you received a faulty or incorrect item, we’ll send a replacement at no cost.

Log in to your account on gfmpainting.com, go to the Returns Center, select the order, and choose a reason for return. You’ll be contacted by our support team for next steps.

You have 14 days from the purchase date to return any qualifying item. Check our Return Policy or contact our support team to verify your item’s eligibility.

Once we receive and approve your returned item, your refund will be issued within 2–4 days using the original payment method. Gift card purchases will be refunded via a new claim code or store credit.

Log in to your account on gfmpainting.com, go to the Returns Center, select the order, and choose a reason for return. You’ll be contacted by our support team for next steps.

You have 14 days from the purchase date to return any qualifying item. Check our Return Policy or contact our support team to verify your item’s eligibility.

Once we receive and approve your returned item, your refund will be issued within 2–4 days using the original payment method. Gift card purchases will be refunded via a new claim code or store credit.

Returns typically take 2–4 business days to process after reaching our facility. Please allow an additional 5–10 business days for the refund to appear in your account.

Email a photo of the damaged item to our support team. If the issue is verified, we’ll replace or refund your item immediately under our Photo Return Policy.

Yes. Contact our support with the gift purchaser’s name, phone, and email. If eligible, the refund will be issued to the original buyer, or a gift card can be issued to you.

Yes, if the item is eligible. Log in to your account to see if self-service exchange is available, or contact support to initiate a manual exchange.

Customers are responsible for return shipping unless the item was incorrect or defective. In those cases, GFM Painting covers the return shipping.

No restocking fee is charged if the return follows our policy. However, non-compliant returns may be refused or incur a restocking fee up to 25% or more.

Yes. Please return the product in original packaging with a reputable courier. Insure your return and retain the tracking number to avoid issues if it gets lost or damaged.

You’ll receive email updates as your return progresses. You can also log into your account and view the status under My Orders.

Returns may be declined if more than 90 days have passed or if the product is part of our non-returnable items. Please consult our Return Policy for details.

A painting reproduction is a hand-crafted replica of a famous or original artwork, allowing you to enjoy iconic art at home without the high cost or reliance on prints.

Each reproduction is painted by hand, so while it will closely resemble the original, slight variations may occur, reflecting the artist's individual touch.

Yes, every piece is painted by skilled artists using traditional oil paints on canvas, without any digital or mechanical assistance.

No, GFM Painting only offers hand-painted artworks, made from scratch by professional artists—never printed or digitally created.

Prints are copies made using machines, while our paintings are recreated by hand with rich textures and brushstrokes, giving them a genuine artistic feel.

Prints are copies made using machines, while our paintings are recreated by hand with rich textures and brushstrokes, giving them a genuine artistic feel.

Most images on our site are of the original works. Before shipping, we email a photo of your custom painting for approval to ensure your satisfaction.

Reproductions provide an affordable way to own beautiful art that might otherwise be inaccessible, adding elegance and character to your space.

We offer a wide selection—from classic masterpieces to custom commissions. Framing and mounting services are also available.

All artworks are created in our dedicated studio, where our artists bring masterpieces to life using traditional methods.

Yes, hand-painted artworks feature visible brushstrokes, giving them depth and texture.

Yes, just let us know if you’d like the edges painted to match the front.

Our sizes are accurate, with a possible slight variation of up to 0.5 inch due to hand-stretching of canvas.

We can include the original artist’s signature or the reproduction artist’s, or none at all—your choice.

Prices vary based on size, style, and detail. Costs are clearly listed on each product page.

Our artists are carefully chosen for their expertise and specialization in various genres. Each one is highly trained in reproducing fine art.

Expect gallery-quality paintings. We use only the finest materials and techniques to ensure an exceptional finish.

Drying typically takes 2 to 5 days before the artwork is ready to be safely packaged and shipped.

We offer revisions at no extra cost. If you're still not satisfied, return it within 90 days for a refund or replacement.

Yes, we send a photo of your completed painting for approval. Revisions are welcome before shipping.

Most paintings are finished within 14 to 21 days, depending on complexity and size. Timeframes are provided at checkout.

Drying typically takes 2 to 5 days before the artwork is ready to be safely packaged and shipped.

If we don’t receive a response after three reminders over 10 days, we proceed with shipping to avoid delays.

We offer revisions at no extra cost. If you're still not satisfied, return it within 90 days for a refund or replacement.

Revisions can take 1–7 days. We want to make sure changes meet your expectations.

No. We offer free revisions until the artwork meets your approval.

It helps you visualize how a painting would look in your space using your room photo. Just log in to use it.

Yes! If you can’t find what you’re looking for, contact us—we can likely create it for you.

Absolutely. Use our custom request form to send an image or title—we’ll paint it for you.

Sorry, we don’t offer valuation or authentication services for existing paintings.

Sorry, not currently, but we hope to have one in the future. 

We offer standard sizes shown online, and also allow you to choose custom sizes to fit your space.

Yes, we accommodate custom dimensions. Use the custom size tool to specify what you need.

Yes, we can crop artwork or recreate specific portions, like iconic details from famous paintings.

Measure your wall first. For small spaces, try 18x24”; medium, 24x36”; large areas above beds or sofas, 36x54”.

We promise high-quality service, preview before shipment, unlimited revisions, and a 90-day return policy.

Each painting’s page includes ratings and reviews from past customers.

Artwork reproduction

Yes, we welcome pre-submission reviews. Send your image to [email protected] and we’ll let you know if it meets the requirements.

Yes. We can merge photos, change backgrounds, or build scenes by integrating multiple people or objects. Just give us clear instructions.

1. Choose a theme that best fits your image.
2. Select a preferred painting medium such as oil, pencil, or watercolor.
3. Decide on size and number of subjects (people, pets, vehicles, etc.).
4. Upload high-resolution photos (JPEG, PNG, BMP, or GIF) with any special instructions.
5. Optionally, select a frame.
6. Review your order and proceed to checkout.

Yes! GFM Painting transforms digital or printed photos into hand-painted artwork at a competitive price. Whether it's a self-portrait, wedding moment, or your beloved pet, our skilled artists can bring your photo to life on canvas.

To maintain detail and clarity, smaller canvases can only accommodate a few subjects. Too many subjects can compromise facial and background detail.

Smaller sizes can’t adequately capture important details such as facial expressions or intricate backgrounds. We start at 16” x 16” to ensure quality.

It depends on the distance and clarity of your subjects. If they are far away, crop and zoom in. If close, larger canvases provide better results.

Yes. Just upload the preferred background photo and include clear instructions in the comments when ordering. Our artists will use the provided image instead of the original background.

High-definition images work best. However, we can also work with lower quality pictures. Additional photos are welcome to provide more context.

Please upload original, unedited photo files for best quality. You may upload multiple photos—more is better when it comes to achieving accuracy.

Certainly! Many clients provide extra images to help guide our artists in capturing missing details or creating group compositions from multiple photos.

Our team enhances images through color correction, blemish removal, background changes, and more. All major edits must be approved before painting begins.

While direct contact isn’t possible, all your instructions are passed on to the assigned artist. You’re welcome to reach out to our team at any time.

We assign the artist best suited for your project. Our studio only employs skilled painters trained to uphold GFM Painting’s quality standards.

You must either own the image copyright or have permission from the copyright holder. Submitting a photo indicates you accept our terms regarding intellectual property rights.

By submitting an image, you confirm that you own or have permission to use the photo. You also agree to indemnify GFM Painting against any legal claims related to copyright.

Yes, depending on the extent of damage or blur. Our specialists can restore and enhance most photos to a paint-worthy standard.

If your photo lacks clarity, we can use other photos you provide to recreate missing features like clothing or facial details. The more detail you give us, the better the result.

Yes, we can revive old or damaged photos and apply color where needed. Please include specific details, such as hair or eye color, in your order comments for best results.

Choose high-resolution images where important details are clear. Avoid photos with awkward angles or forced expressions unless you'd like them improved.

The cost depends on the size, medium, and number of subjects. More subjects increase the complexity and time required. Please visit our pricing section for more detailed information.

Absolutely. Sizes range from 16” x 16” up to 150” x 150”. We recommend choosing a size that suits your space and subject count.

The cost depends on the size, medium, and number of subjects. More subjects increase the complexity and time required. Please visit our pricing section for more detailed information.

The cost depends on the size, medium, and number of subjects. More subjects increase the complexity and time required. Please visit our pricing section for more detailed information.

Absolutely. Whether it’s combining multiple photos, changing backgrounds, or removing blemishes, just leave clear instructions when you place your order.

Visit the balance check page and enter your card’s PIN, found under the scratch-off area or in your email.

Yes. Businesses can enquire about bulk or corporate gift card orders by contacting customer support.

A GFM Painting gift card is a prepaid card loaded with a specific amount of money, between £50 and £1,000, which can be used to shop online at gfmpainting.com. Gift cards can be sent by post or email.

You can choose e-gift cards, sent by mail, and eGift cards, which are delivered electronically via email.

GFM Painting gift cards can be purchased from the Gift Cards section of the website. Just pick your preferred type, select an amount, and proceed to checkout.

An eGift card is a digital gift card sent via email. You can select a design, write a message, choose the amount, and specify the delivery date. The recipient receives the card number and PIN by email.

Gift cards can be redeemed online at gfmpainting.com.

No, they do not expire and never lose their value.

If sent today, it typically arrives within an hour. For future dates, it will be delivered on the selected date.

Yes. For eGift cards, messages are added during purchase. For physical cards, a message can be included at checkout and printed for delivery.

You will receive an email confirmation when the eGift card is delivered.

Ask them to check their spam or junk folder. If it's still missing, contact customer service for help.

No, you can use part of the balance and save the rest for future purchases.

Yes, gift cards apply to the total order amount, including shipping and tax.

Yes, you can apply a discount code and still use a gift card.

There are no extra charges, but eGift cards are always free.

No, gift cards cannot be topped up.

Only one gift card can be used per order.

No, gift cards are non-refundable and cannot be cancelled.

Lost or stolen cards can't be replaced, but if you still have the e-mail, you can use it if the balance remains.

Returns paid with a gift card are refunded as a creditor new claim code for the equivalent amount.

No, gift cards can’t be used to buy additional gift cards.

Yes! We offer handcrafted custom framing tailored to the exact measurements of your painting. Each frame meets premium quality standards.

Yes! We provide made-to-measure frames crafted by specialists.

Select your preferred frame option from any product page using the visual frame selector.

Just choose a frame during checkout from our frame selection tool.

Prices range between £250 and £500, clearly listed per product.

Yes, most artworks can be ordered unframed and arrive rolled.

Definitely—you’ll receive it rolled for protection and framing flexibility.

An unframed painting shipped rolled in a protective tube, with blank margins for future framing.

Yes, with extra margin included for easy local mounting.

Certainly. The 5-inch border allows for framing in any local gallery or shop.

Wood, metal, MDF, and polystyrene — all handmade with quality craftsmanship.

We use a mix of hardwoods, engineered woods, and recycled polymers.

We strive for accuracy, but expect minor variations in color and wood grain.

Mostly, though slight texture and grain shifts may occur.

Yes, to minimize waste and support environmentally sustainable framing.

Our framing philosophy emphasizes minimal waste and low-impact sourcing.

Yes — pre-mounted with hanging hardware included.

Yes, about ½ inch is covered on each side.

Absolutely — they’re assembled with the correct mounting hardware.

Oversized canvases may not be eligible to avoid transit damage.

To protect artwork integrity, we limit framing for very large canvases.

Keep away from direct sunlight, heat, and humidity.

Avoid moisture and temperature fluctuations — gentle dusting only.

Yes, we stretch oil and acrylic paintings with multiple wrapping styles.

Absolutely — with options like Classic and Museum Wrap.

Between £200 and £400 depending on canvas size and stretcher specs.

Classic Wrap, Museum Wrap, and Black Wrap — each with unique edge treatments.

No, framing is only available as part of a painting order.

Absolutely. GFM Painting offers tailored art solutions for commercial spaces such as offices, clinics, hotels, restaurants, and more. We cater to various project sizes and budgets with visually impactful artwork.

GFM Painting delivers a broad array of creative art services designed for businesses, decorators, and individual clients. From creating a single custom piece to managing large-scale art installations, our team ensures high-quality, affordable artwork solutions that align with your style and space requirements.

Ordering through GFM Painting offers numerous benefits including one-stop access to custom artwork and framing, tailored sizing, image-based commissions, stringent quality control, dedicated art consultants, volume discounts, and options for dropshipping or white-labeling.

We work with a wide variety of sectors such as corporate offices, hospitals, hospitality businesses, interior designers, entertainment venues, event planners, retailers, zoos, automotive showrooms, and even castles and chateaus.

Yes. We value long-term business partnerships and offer discounts based on the order value:
- Over £2,500: 10% off + free shipping
- Over £10,000: 15% off + free shipping
- Over £50,000: 25% off + free shipping"

If you already know what you need, email us at [email protected] with the order details. We’ll provide pricing and shipping quotes within 24 hours. Quotes remain valid for 14 days and larger orders qualify for higher discounts.

Yes. Our consultants help businesses select the best artworks according to budget, aesthetic preferences, and spatial dimensions. We offer around-the-clock support to guide you through the selection process.

Yes, GFM Painting supports dropshipping. This means you only purchase artwork after a customer order is placed, and we’ll ship directly to the customer. You profit from the price difference.

GFM Designer Ltd, company number 07286936, is trading as https://www.gfmpainting.com/.

Welcome to the GFM Painting website (the "Site"). These Terms of Use (“Terms”) govern your use of our Site and services and are issued in accordance with applicable laws in England and Wales. By accessing or using our Site, you confirm your acceptance of these Terms and agree to comply with them in full. If you do not agree, you must not use this Site.

These Terms include important information about your legal rights under UK consumer protection, data protection, and e-commerce laws. Please read them carefully.

1. USE OF OUR SITE

You confirm that you are at least 18 years old or using this Site under the supervision of a parent or guardian. This Site and all content are provided for lawful, personal use only. Any use for commercial purposes without prior written consent from GFM Painting is prohibited.

We grant you a limited, revocable, non-transferable licence to access and use the Site for shopping and informational purposes. We may withdraw this licence at any time and for any reason.

You must not misuse the Site, including by introducing viruses, trojans, or other malicious or technologically harmful material, attempting to gain unauthorised access to the Site, or attacking it via denial-of-service.

2. REGISTRATION & ACCOUNT RESPONSIBILITIES

If you register for an account, you are responsible for maintaining the confidentiality of your login details. You must notify us immediately if you suspect your account has been accessed without authorisation. You are responsible for all actions under your account.

3. AGE RESTRICTIONS

Our products and services are intended for adults. Users under 18 must only use the Site with a parent or legal guardian. We do not knowingly collect personal data from minors. If we become aware that data from a child has been collected, we will delete it in accordance with the UK GDPR.

4. PRIVACY AND DATA PROTECTION

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

5. ORDER ACCEPTANCE AND CANCELLATION

All orders are subject to acceptance and availability. We may cancel orders due to pricing errors, stock limitations, or suspected fraud. If we cancel your order after payment has been taken, we will issue a full refund to your original payment method.

Under the Consumer Contracts Regulations 2013, you may have the right to cancel your online purchase within 14 days of receiving your goods. Exceptions apply for bespoke or personalised items. More details are available in our Returns Policy.

6. PRODUCT REPRESENTATION

While we aim for accuracy, colours and details of hand-painted artworks may vary slightly. Images on the Site are for illustrative purposes only and may not reflect the exact product.

7. PRICING AND TYPOGRAPHICAL ERRORS

If a product is listed at an incorrect price or with incorrect information, we reserve the right to cancel the order even if it has been confirmed and payment has been made. You will be refunded in full.

All prices are inclusive of VAT (where applicable) and in GBP unless stated otherwise.

8. INTELLECTUAL PROPERTY

All content on this Site (including text, images, logos, and graphics) is the property of GFM Painting or our licensors and is protected by UK copyright and trademark law. You may not reproduce, modify, or distribute any part of the Site without our prior written permission.

9. USER SUBMISSIONS

Reviews, comments, or suggestions submitted via the Site will be treated as non-confidential and non-proprietary. By submitting content, you grant GFM Painting a perpetual, royalty-free licence to use, reproduce, and distribute it in any medium.

You must not submit any content that is illegal, defamatory, infringing, or harmful. We reserve the right to remove any content at our discretion.

10. SECURITY AND UNAUTHORISED USE

You agree not to attempt to gain unauthorised access to any part of the Site or disrupt its operation. Any breach may be reported to law enforcement, and you may be held criminally liable under the Computer Misuse Act 1990.

11. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.

To the extent permitted by law, GFM Painting will not be liable for indirect or consequential loss, including loss of profits, data, or business, arising out of your use of the Site or any products purchased.

12. INDEMNITY

You agree to indemnify, defend, and hold harmless GFM Painting, its officers, directors, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising out of your misuse of the Site or breach of these Terms.

13. LINKS TO THIRD PARTY SITES

Links to external sites are provided for convenience only. GFM Painting is not responsible for the content or operation of such websites and does not endorse them. Use of third-party sites is at your own risk.

14. EXPORT COMPLIANCE

You agree to comply with all UK export laws and regulations regarding the sale and delivery of goods purchased via this Site.

15. TERMINATION

We may suspend or terminate your access to the Site at any time without notice if you breach these Terms or misuse the Site.

16. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Any updates will be posted on this page with the revised “Last Updated” date. Continued use of the Site constitutes your acceptance of the changes.

17. GOVERNING LAW AND JURISDICTION

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. SEVERABILITY

If any part of these Terms is deemed invalid, illegal, or unenforceable by a court, the remaining provisions will continue to apply in full force.

19. ENTIRE AGREEMENT

These Terms, along with our Privacy Policy and any additional terms referenced, constitute the entire agreement between you and GFM Painting regarding your use of the Site.

LAST UPDATED: 21 July 2025

At GFM Painting, we are committed to protecting your privacy and ensuring a secure, respectful online environment for all visitors and customers. This Privacy Policy outlines how we collect, use, store, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website (the “Site”), you agree to the practices described in this Policy. Please read this Privacy Policy carefully. We may update it occasionally, so please check back for updates.

By accessing or using the GFM Painting website, you agree to use it only for lawful purposes and in accordance with applicable laws and regulations in England and Wales.

Prohibited Activities

• Do not submit or share unlawful, offensive, defamatory, obscene, pornographic, or discriminatory content.

• Do not post content that infringes upon intellectual property or data protection rights.

• Do not upload malware, harmful code, or any disruptive software.

• Do not provide false or fraudulent information or impersonate others.

• Do not attempt unauthorised access to restricted areas or systems.

Content Monitoring and Enforcement

GFM Painting reserves the right (but not the obligation) to monitor, review, and remove content to ensure compliance with these terms.

Disclosure of content or user data may occur if legally required or in good faith to:

• Comply with legal obligations or government requests.

• Enforce terms and respond to rights infringement claims.

• Protect GFM Painting, users, or public safety.

Technical Considerations

Transmission of website data may involve various networks and adaptations to meet technical standards.

Compliance with UK Law

You agree to adhere to all UK laws, including (but not limited to):

• Computer Misuse Act 1990

• Defamation Act 2013

• UK GDPR regulations

You must not use the website in any manner that harms its integrity, services, or reputation.

Release of Liability

By accepting these terms, you agree to indemnify and hold harmless GFM Painting and its affiliates against claims, losses, or legal expenses resulting from misuse or breach.

At GFM Painting, your online safety and peace of mind are our priority. We are committed to ensuring that your transactions on our website are secure and protected.

Consumer Protection

Under UK consumer protection law, including the Consumer Credit Act 1974, if your credit card is used fraudulently to make an unauthorised payment, you are generally not liable for more than £50. In most cases, your card provider will cover the full amount.

Debit card users may have similar protection under the Chargeback scheme, depending on their card provider’s policy.

If your card provider holds you liable for any unauthorised transaction arising from a purchase on gfmpainting.com, we will reimburse you up to a maximum of £50—subject to verification and proof that the transaction was not authorised by you.

Please contact your card issuer directly to learn more about how they handle unauthorised transactions.

If you suspect fraudulent activity related to a transaction on our website, contact our customer service team immediately at [[email protected]].

Safe and Secure Shopping

We use industry-standard encryption and security protocols (including SSL encryption) to safeguard your payment details and personal information.

• We implement both digital and physical security measures to protect data.

• Full credit and debit card details are never stored on our servers.

• All payments are processed through secure, PCI-DSS compliant gateways.

Limitations of Liability

While we take all reasonable precautions to ensure a reliable and secure shopping experience, uninterrupted access cannot be guaranteed. Technical interruptions may occur due to external factors such as service outages or third-party disruptions.

Further Information

• Privacy Policy

• Terms of Use

• Help Centre

For any questions regarding data security, transaction protection, or your rights under UK law, feel free to contact our support team.

At GFM Painting, we utilise cookies, which are small text files stored on your device when you visit our website. These cookies are used for various purposes, including statistical analysis, tracking visitor behaviour, and enhancing your overall user experience. We primarily use two types of cookies: persistent cookies and session cookies.

Types of Cookies

1. Persistent cookies: Stored on your computer for a defined period to remember your preferences across sessions.

2. Session cookies: Temporarily stored while you navigate the website and automatically deleted when your browser is closed.

By accessing and using GFM Painting’s website, or by agreeing to our Privacy Policy and Cookie Policy, you consent to our use of cookies in accordance with this policy. Please note that blocking or disabling cookies may limit certain functionalities, including the ability to make purchases on gfmpainting.com.

Managing and Deleting Cookies

You can disable cookies at any time via the settings tab of your web browser. For specific instructions, please refer to your browser's Help section. You can also delete any cookies that have been stored from previous visits to remove them from your browsing history completely.

Cookies Used at gfmpainting.com

Essential Functionalities

• Shopping & Checkout: Cookies are essential for the shopping cart, checkout process, and session continuity.

Advertising & Marketing Cookies

• Microsoft Ads: Uses cookies and a tracking pixel to optimise content and ad targeting.

• Google Ads: Cookies and pixels are used to personalise and improve ad targeting on Google platforms.

• Meta Ads: Employs cookies and tracking pixels to serve personalised advertising across Meta platforms (including Facebook and Instagram).

• Google Dynamic Remarketing: Enables remarketing based on your prior interactions with our website.

• Pinterest Ads: Uses cookies and a pixel for personalised content and advertising optimisation.

• TikTok Ads: Cookies and pixels help tailor and enhance advertising based on user interaction.

Analytics & Performance Cookies

• Google Analytics: Tracks visitor interactions to improve site performance and user experience.

• Microsoft Clarity: Records visitor behaviour to analyse user interaction and site usability.

• Google Optimize: Supports A/B testing to ensure consistent content for each visitor.

• Matomo Analytics: Tracks usage patterns and compiles reports to support website improvement.

If you have any questions or concerns regarding this Cookie Policy or your data, please contact our support team via [email protected].

Site members may submit evaluations of selected products available on GFM Painting, provided that the submitted content adheres to the following conditions:

• Content must not be abusive, unlawful, obscene, defamatory, or factually incorrect.

• It must not infringe the rights of any third party, cause harm to any individual or organisation, or contain commercial solicitations or political campaigning.

• Reviews must not focus on matters unrelated to the product itself, such as shipping, support, or company policies.

• Content must not be submitted under a false email address, impersonate another person or entity, or mislead users in any way.

• Only one review is permitted per product per user.

GFM Painting reserves the right, but not the obligation, to review, reject, modify, or remove any content at its sole discretion.

Licence and Rights

By submitting a review, you grant GFM Painting, its affiliates, and sublicensees a royalty-free, irrevocable, non-exclusive, and fully sublicensable licence to:

1. Edit, store, use, adapt, translate, reproduce, publish, and create derivative works from the content you provide, in any media worldwide unless otherwise specified.

2. Use and reproduce the name you submit in connection with the content, including for promotional or editorial purposes.

Warranties and Indemnity

By submitting a review, you represent and warrant that:

• You own or control all rights to the submitted content.

• The content is accurate, not misleading, and does not violate any applicable laws or rights of third parties.

• Its use will not cause injury or harm to any person or organisation.

You agree to indemnify and hold harmless GFM Painting, its affiliates, and sublicensees against any claims, damages, losses, or liabilities arising from:

• Your submitted content and

• Your breach of these terms and conditions.

For further details, please refer to the Product Review Guidelines available on GFM Painting.

Site members may submit a testimonial to share their personal experience regarding the overall purchasing process on GFM Painting. Submitted content must comply with the following guidelines:

• Testimonials must not be abusive, illegal, obscene, defamatory, or factually inaccurate.

• Content must not infringe any third-party rights, cause harm to individuals or organisations, or contain commercial solicitations or political campaigning.

• Submissions must not be made using a false email address, impersonate another person or organisation, or otherwise mislead readers.

GFM Painting reserves the right, but not the obligation, to review, reject, delete, or modify any testimonial at its sole discretion.

Licence and Use Rights

By submitting a testimonial, you grant GFM Painting, its affiliates, and sublicensees a royalty-free, irrevocable, non-exclusive, and fully sublicensable licence to:

1. Edit, store, use, adapt, translate, reproduce, publish, and create derivative works from your testimonial, and distribute it in any media worldwide, unless otherwise stated.

2. Display, reproduce, and publicise the name you submit alongside the testimonial.

Warranties and Indemnity

By submitting a testimonial, you represent and warrant that:

• You own or control all the rights to the submitted content.

• The content is truthful and not misleading.

• Its use will not harm or defame any individual or organisation.

You agree to indemnify and hold harmless GFM Painting, its affiliates, and sublicensees from any loss, claim, damage, or liability arising from:

• The content you submit, and

• Your breach of these Terms & Conditions.

For further information, please refer to the Testimonial Guidelines available on GFM Painting.

The following terms and conditions (the "Terms") govern your use of the Live Chat Services provided by GFM Painting. Any information you provide will be handled in accordance with the Privacy Policy of GFM Painting.

Usage Warranties

By using the Live Chat Service of GFM Painting, you confirm that:

• You are 18 years of age or older.

• The information you provide complies with these Terms and Conditions.

• Your submitted content does not harm any person or organisation.

• You will not use any information received from a live chat representative for commercial purposes.

Conduct Guidelines

While using the Live Chat Service, you also agree to the following:

• You will not provide personal or sensitive information, including but not limited to: full name, contact number, email address, credit card details, or national insurance number.

• You will not interfere with or disrupt the integrity or operation of the Live Chat Service or any connected networks.

• You will not use the chat to transmit any abusive, racist, harassing, vulgar, or otherwise objectionable content.

• You will not impersonate another individual or entity or misrepresent your affiliation with any person or organisation.

• You will not threaten, stalk, harass, or otherwise intrude upon the privacy of our Live Chat Representatives.

Your conversation with a Live Chat representative is private and not published on the website. Only you and the representative can see it. You cannot edit or remove any information you submit. GFM Painting reserves the right to remove or disregard any information submitted.

You acknowledge that any information provided by you is your sole responsibility, and GFM Painting is not liable for it.

Copyright and Licence

All information provided by GFM Painting’s Live Chat representatives is protected by copyright. It is intended for personal use only.

By submitting any information, you grant GFM Painting a perpetual, irrevocable, transferable, royalty-free licence to use, publish, delete, edit, translate, adapt, reproduce, create derivative works from, distribute, and display such information in any form or media, including for promotional or commercial use worldwide, without compensation to you.

Disclaimer of Warranties

YOU EXPRESSLY AGREE THAT THE LIVE CHAT SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. GFM PAINTING MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICE.

No advice or information obtained via the Live Chat Service shall constitute any form of guarantee or warranty. You acknowledge and agree that GFM Painting does not guarantee that any products purchased in connection with the Live Chat Service will meet your expectations.

Limitation of Liability and Indemnity

GFM Painting, including its employees, agents, subsidiaries, joint ventures, and third-party providers, shall not be liable for any damages, whether direct, indirect, incidental, or consequential, arising from:

• Your use or misuse of the Live Chat Service.

• Your breach of these Terms and Conditions.

• Your infringement of any third-party rights or applicable laws.

You agree to indemnify and hold harmless GFM Painting and its affiliates from any claims, liabilities, losses, or expenses (including legal fees) resulting from your conduct, submission, or violation of these terms.

For more information, please visit our official website.

At GFM Painting, we are committed to your satisfaction. If, for any reason, you are not completely satisfied with your purchase, you may return the item(s) to us within 14 days of receipt for either a full refund of the purchase price or a free replacement.

There are no hidden terms or conditions within our 14-day returns policy. To qualify, simply ensure that the item is returned in its original condition and that the packaging has not been tampered with.

Please note: Our standard returns policy does not apply to all items. Some exceptions may apply depending on the nature of the product or usage. For full details regarding return exceptions, specific guidelines, and procedures, please click here.

This returns policy is provided in accordance with your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.